Frequently Asked Questions
About Medicanna Express
What is Medicanna Express
Medicanna Express is an online Canadian medical cannabis dispensary. We started Medicanna Express to serve all of Canada with medicine that can alleviate suffering from Canada’s most vulnerable people.
What Does Medicanna Express Sell?
Medicanna Express is proud to serve a variety of medical cannabis and cannabis products. Our store is fully stocked with a great selection of products that are ready to help you find relief from From dried cannabis, to extracts and topicals, to vape pens and capsules. Out store has what you need to get your much needed medicine no matter how you choose to take it.
Our staff are constantly searching for new and innovative products to stock in our store so keep an eye out daily for new and exciting products to be posted to our store.
How do I order cannabis from Medicanna Express?
Ordering cannabis from Medicanna Express is as easy as ordering from any online store. You will need to register for an account with our dispensary, it only take minutes to get an account.
Once your account is approved you will be able to start shopping in our online store. Just add the items to your cart, select checkout, select your payment method and shipping method and you are done!
Is cannabis legal?
It is legal. In 2001 the government of Canada legalized the use of medical cannabis for medical purposes. This means that individuals can grow or purchase medical cannabis from licensed producers and providers.
On October 17th 2018 Canada legalized cannabis for recreational use under the Cannabis Act.
Do you sell outside of Canada?
No. Medicanna Express can not sell medical cannabis outside of Canada. Canadian law also prohibits us to sell to non-residents of Canada.
Shipping & Delivery
How much does shipping cost?
We use a flat rate shipping method. That means that our shipping will cost the same amount not matter how large or small your order is.
Our flat rate shipping is currently $10 for regular ground shipping and $15 for xpresspost shipping but we are currently offering FREE SHIPPING on all orders for a limited time!
How do you package your products?
We carefully pack each and every item into a discreet, plain box, or padded envelope. Our team seals all cannabis products carefully in plastic bags to prevent damage during transport then packs them carefully so make them as secure as possible.
Do you ship all over Canada?
Since we are using Canada Post as our shipping provider we are able to ship packages anywhere that Canada post is able to ship to.
That means that you can order your medical cannabis delivered right to your front door no matter where you are in Canada.
What if I don’t receive my parcel?
If you do not get your package 2 days after the expected arrival date, send us a message and we will contact Canada Post to track down your parcel. Once the entry is filed, it will take Canada Post at least 5 business days to process. If the parcel is tracked, it will be shipped to you as soon as possible and you will get it a few business days later. If it is “unrecoverable”, we will send you a one-time replacement package, free of charge. We do not offer postage refunds if your order arrives late due to any postal issues.
What areas qualify for Same Day Delivery
We offer same day shipping in the following cities: Vancouver, North Vancouver, Burnaby, New Westminster, and Coquitlam. Unfortunately we are unable to offer same day delivery to other areas at this time.
Delivery Schedule for Monday – Friday
First Delivery Run – Place order by 11:00am. Driver leaves at 12pm.
Second Delivery Run – Place order by 3:00pm. Driver leaves at 4pm.
Delivery Schedule for Saturdays
Delivery Run – Place order by 2:30pm. Driver leaves at 3pm.
Why do I need to Register?
As per Canadian law all dispensaries must both confirm the age and the eligibility of the patient before they can sell them marijuana. They are also required to keep records of all sales to that person. A person seeking to buy medical cannabis must also have a pre-existing condition diagnosed by a physician
Can I buy cannabis without registering?
No, as stated in the question above you must first register with Medicanna Express so that we can confirm both your identity and keep records as per Canadian Law.
What do I need to register?
To become a member with Medicanna Express you will need to be a Canadian resident who is over the age of 19. While filling out your application form you will also be asked to upload a copy of your government issued photo ID right in the form.
Once we have confirmed that and all your information then you will be sent an email within 24 hours with your account details and you will be set to start ordering.